Showing posts with label good service. Show all posts
Showing posts with label good service. Show all posts

Wednesday, 6 January 2010

Top-Notch Service – Pub Trade Take Note.


A few days ago I took Messrs Marks and Spencer's kind offer of four bottles of Cornish IPA for the price of three.

I opened the first bottle: dull, lacking flavour, limp, oxidisation starting to rear its ugly wet cardboard head.

I opened the second then the third – the same problem. The fourth remained unopened – I'd got the message.

Braving the icy roads, clutching my receipt, I took them back to M&S.

The checkout assistant summoned a friendly lady from the stock room. A profuse apology was offered while a refund form was being filled in.

I took my money and turned to leave.

"Wait, you haven't got your replacements."

A bag containing four more bottles was thrust at me.

I paused while I wiped away a tear of joy at the niceness of the world (almost).